Unique Features of the Installation Contract
The final bid documents included detailed specifications for materials, installation, and overall project management. Bid packages were issued to seven pre-qualified contractors who specialized in meter installations.
Examples of the detailed specifications required of the installation contractor are as follows:
- Overall project management
- Training of field supervisors and installers
- Weekly progress meetings
- Customer notifications and communications
- Work scheduling
- Salvage of existing water meters
- Installation of new water meters
- Repairs of non-standard installations
- Data collection and upload to the Utility Billing system
- Maintain 24/7 Customer Call Center
- Clean site, inspect work, and testing
- Handling customer complaints
- Warranty all defective workmanship
- Quality control
The meter installation contractor will provide project management services to oversee the scheduling, training, supervision, and collection of meter and MTU data for each account, and transfer of that data to the City Utility Billing department central database. A customer call center staffed by experienced customer service representatives will handle customer calls and schedule appointments for completing the installations. The contractor will be responsible for providing communication materials and public relations programs to inform customers that their meter and MTU will be replaced.
Local, licensed, commercial plumbers will perform all of the installation work. This includes removal of the existing meter and MTU, installation of the new meter, mounting the new MTU outdoors and running interconnecting cables from the indoor meter to the outdoor MTU. Once a new meter and MTU are installed, the installer will confirm that the new MTU is properly transmitting data. All installation data will be captured, including: Old meter readings; meter and MTU serial numbers; new meter readings; GPS coordinates; photos of the old meter register and installation; confirmation of account address; and date of installation.
The installation contractor will be reimbursed for any repairs deemed “non-standard work” that needs to be corrected to install the new meter. This includes repairing leaking shutoff valves, leaking piping, and replacement of meter setters, couplings, or grounding straps.
Once the new meter and MTUs are installed, the contractor must warranty his work and make repairs and address customer complaints during the one year warranty period.
The contractor is required to sign a Project Labor Agreement (PLA) with the local plumbers union. This agreement requires all installations to be conducted by licensed commercial plumbers from surrounding communities. The contractor must also pay Davis-Bacon prevailing wages for all field installation work. Employees of the contractor not involved in the actual installation work are excluded from the PLA.